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Troubleshooting

Why can't I mute the personal mix using the hardware knob on BEACN Mix?

You may notice that clicking "Mute" in the software does perform the mute action properly, while using the hardware knob has no effect. This is a known issue that the team is aware of and are actively exploring a fix.

Why am I unable to re-add my playback device after removing it on BEACN Mix?

There is currently a known Issue where removing a playback device from a knob on BEACN Mix prevents the playback device from being reassigned to another knob. In order to be able to re-add the knob, you must close the app fully then relaunch the app.