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Troubleshooting

Why does the LED ring on BEACN Studio not change color when muting with BEACN Mix Create?

BEACN Studio's mute mode changes only respond to Windows-level mutes, not application-level mutes. For example, currently BEACN Studio listens for the Windows device to be directly muted to change the LED ring (you can see this when muting the "Micro

Why can I not hear the microphone test recording in the Mic EQ section of BEACN Studio?

In order to hear the recording you must have your headphones plugged directly into BEACN Studio OR in the routing table select 'Mic Relay' for Personal Mix. If you go this route make sure to create the recording first as enabling the mic relay causes

Why does my app bounce back to the previous device when routing with drag and drop?

Some applications do not like to follow Windows's "App volume & device preferences" routing assignments. There is an application that we previously recommended (EarTrumpet) that made those assignments "stickier" so that they actually hold their assig