What is your return policy?

Products Purchased on BEACN.com

  • If you change your mind, for any reason, within 30 days of delivery, you may send your product* back for a full refund of your purchase price (shipping charges are non-refundable)
  • Return shipping for US and Canadian orders is free.
  • For international orders, you'll need to cover return shipping costs.

To initiate a return from within the US and Canada go to https://beacn.gg/returns

  • Have your order number and ZIP/postal code, email, or phone number ready
  • Select the product(s) you'd like to return
  • Choose a return reason
  • Print a return label
  • Using the original packaging, carefully pack your item into a shipping box and affix the return label to the box
  • Drop the return at the nearest courier facility
  • When we receive your item it will be inspected and a refund will be issued*

To initiate an international return go to https://beacn.gg/returns

  • Have your order number and postal code, email, or phone number ready
  • Select the product(s) you'd like to return
  • Choose a return reason
  • Complete the return process within the portal
  • Using the original packaging, carefully pack your item into a shipping box
  • Ship the package using your courier of choice, as long as they provide tracking information (you will need to cover return shipping costs)
  • Email your name, order number, and tracking information to returns@beacn.com
  • When we receive your item it will be inspected and a refund will be issued*

*Exceptions

This return policy does not apply to products that are altered or damaged.

Some products are not eligible for returns:

  • Plush toys (Hillbo etc.)
  • Spare parts
    • Mic Windscreen Foam
    • Cables
    • Adapters
  • Gift Cards

Products Purchased elsewhere

Any products purchased via a 3rd party are subject to the terms of sale offered by that specific retailer. Please reach out to your retailer for details. 

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