Shipping FAQ

Here are a few bits and pieces of info about how we ship our products:

FULFILLMENT

• Orders ship on the next business day after they are placed
• Fulfillment occurs Mon-Fri (excluding local holidays for US, Canada or UK)
• Orders placed on a Friday will ship on the following Monday, regardless of shipping speed chosen

US ORDERS

• What shipping options do you offer?
  • Expedited Shipping - FREE*
    
    • • This service takes 2-4 business days*
      • End-to-end tracking is provided for all carriers
  • *Orders to Alaska and Hawaii are subsidized by BEACN and then presented using a real-time rate

CANADIAN ORDERS

• What shipping options do you offer?
  • Standard Shipping - Variable
    
    • • This service takes 3-10 business days*
      • End-to-end tracking is provided for all carriers 
  • Expedited Shipping - Variable
    
    • • This service takes 2-4 business days*
      • End-to-end tracking is provided for all carriers
• All Canadian orders have shipping costs subsidized by BEACN. The subsidy is reflected in the shipping costs you see in your cart.

UK ORDERS

• What shipping options do you offer?
  • Standard Shipping - Free to 3£
    
    • • This service takes 3-10 business days*
      • End-to-end tracking is provided for all carriers 
  • Expedited Shipping - Variable
    
    • • This service takes 2-4 business days*
      • End-to-end tracking is provided for all carriers
• All UK orders have shipping costs subsidized by BEACN. The subsidy is reflected in the shipping costs you see in your cart. Standard shipping is generally free, but larger orders with multiple products will see a charge of a couple of pounds. 

EU ORDERS

• What shipping options do you offer?
  • Standard Shipping - Variable
    
    • • This service takes 3-10 business days*
      • End-to-end tracking is provided for all carriers 
  • Expedited Shipping - Variable
    
    • • This service takes 2-4 business days*
      • End-to-end tracking is provided for all carriers
• All EU orders have shipping costs subsidized by BEACN. The subsidy is reflected in the shipping costs you see in your cart. 

REST OF WORLD ORDERS

• What shipping options do you offer?
  • Standard Shipping - Variable
    
    • • This service takes 3-10 business days*
      • End-to-end tracking is provided for all carriers 
  • Expedited Shipping - Variable
    
    • • This service takes 2-4 business days*
      • End-to-end tracking is provided for all carriers
• All International orders have shipping costs subsidized by BEACN. The subsidy is reflected in the shipping costs you see in your cart. 
• International orders may ship from US, UK or Canada. The system will find the lowest shipping cost for your order and send it from the best location.

EU and Rest of World DUTIES & TAXES

Products shipped from our UK warehouse are dispatched in a "Duties & Taxes UNPAID" model for countries outside of the UK.

• This means you will receive a bill for duties and taxes when your order arrives. 

Many countries add a VAT (value-added tax) to the advertised price of the product. VAT is included for orders within the UK. For countries outside of the UK,  prices are listed without VAT applied. This tax and any import duties will be charged to you by the shipping carrier. 

Whether we send it to you from the UK or if you were to buy it locally (in theory since we don't have local distributors) that VAT would be part of the cost of the product. VAT or other local taxes are not an "extra" tax that would otherwise be avoided if the product was purchased or shipped from within your country. 

You can look up your country HERE to find VAT percentages for EU. Minimum VAT is 15%, but many are closer to 20%. To give you an idea of what that means for the invoice you'll receive, here are some simple calculations at 20%. 

Shipping carriers may also charge a "disbursement" or other fees in addition to duties and taxes. These fees are not covered by BEACN and may be part of the bill you receive. 

Unfortunately, we can't offer free shipping or free returns internationally, but we do subsidize every outbound shipment to share the costs with you. The rate you see in your cart reflects the shipping costs with our subsidy applied. We do not subsidize return shipments. 

ROUTE SHIPPING PROTECTION OPTION

When you check out, you will be offered Route Shipping Protection. Route provides coverage against loss, damage, or theft (yes, even porch piracy!)

We enable Route by default since we believe the small cost to you is well worth the protection provided, especially given the value of your order. 

While we make it easy for you to opt-out of the Route service, please be aware that any loss, damage, or theft cannot be covered by BEACN.