How do I request a refund?

To request a refund, head to You'll need to have your order number and zip code, email, or phone number associated with your purchase to access your order.


  • For orders within the US and Canada, return shipping is free.
  • Choose which product(s) you'd like to return, pick a reason, then print a shipping label. 
  • Carefully pack your BEACN gear and drop it off at your nearest FedEx location. 
  • We will receive updated tracking information for your return automatically.
  • When your order arrives at our warehouse, we'll verify the condition of the product(s) and issue your refund.
  • Refunds are for the original purchase price of the product and do not include any shipping charges incurred at the time of purchase, such as upgraded service or international charges.

International Orders

You will be responsible for return shipping costs. When we receive the return and check the condition of the product(s) we will issue your refund.

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